Tourism Quality

The Mimizan Intercommunal Tourist Office, classified category 1 (the highest classification for a tourist office), has been awarded the Qualité Tourisme label since 2013, rewarding our commitment to a process of customer satisfaction and continuous improvement of internal operations. In May 2024, Qualité Tourisme disappeared in favor of the Destination d’Excellence label, reinforcing its high standards, particularly in terms of eco-responsibility; a new challenge for 2026!

Our commitments

Every day

Joining Qualité Tourisme means personalising the service we provide to our customers, whether they are holidaymakers, tourism service providers, elected representatives or local residents:

regularly updating our knowledge of the local tourism offer, the market and the environment in which our businesses operate
activelylisten to the needs of our customers
advise and provide comprehensive, qualified information tailored to our customers’ needs
promote our tourism offering by any means deemed appropriate to our customers’ expectations
support our customers in their quest for greater mastery and understanding of changes in the tourism industry

Not forgetting...

The Mimizan Intercommunal Tourist Office has focused its development on 2 very specific clienteles, for which additional commitments have been made:

Family customers,

identify, around the Family quality label represented by the Mimiz’Ô mascot, a qualified offer adapted to families and children aged 0 to 16
advise, guide and listen to family customers, in order to meet their expectations and develop the offer further

School, student and professional groups

identify a range of services (tours, accommodation) on the theme of nature and industrial know-how related to the forestry-wood industry; a range that regularly evolves in line with demand.
provide advice and suggest services best suited to the educational and professional objectives of these visitors